When unexpected events strike, businesses face enormous pressure to recover quickly, maintain operations, and support their workforce. One Canadian company found itself in exactly that situation, managing physically demanding work under high-stress conditions. With a growing number of employee injuries and a complex return-to-work process, they needed a solution that could bring structure, speed, and compassion to their disability management efforts.

That’s where TeksMed came in.

The Challenge

This company operates in a high-risk industry, with employees regularly exposed to hazardous environments and unpredictable situations. Before partnering with TeksMed, their disability claims process was reactive and costly. Case durations were long, return-to-work timelines were inconsistent, and there was limited internal capacity to manage each case effectively. The impact on both workforce morale and the bottom line was clear.

La solution

Through a customized disability management program, TeksMed provided:

• Early Intervention Services: Helping employees access care quickly to avoid long absences.
• Expedited Access to Specialists through QuikCare Platinum: Ensuring timely diagnoses and treatment plans.
• Case Management Support: Coordinating each step of the return-to-work process with compassion and compliance.
• Modified Duties Planning: Helping the employer accommodate workers safely and appropriately while they recovered.

TeksMed’s approach is built on over 25 years of experience managing occupational disability claims in both unionized and non-unionized environments. Their team liaises directly with healthcare providers, insurers, and governing bodies, reducing the administrative burden on employers and making the process more seamless for everyone involved.

Claims are managed according to industry best practices, with customized policies that align with each employer’s needs, while staying fully compliant with workers’ compensation laws and occupational health and safety standards.

The Results

The impact was measurable and meaningful:

• Shorter claim durations
• Increased employee satisfaction
• Reduced lost-time days
• Fewer repeat injuries due to improved planning and follow-up

Most impressively, for every $1 invested into TeksMed’s services, the company saw a $6.50 return, demonstrating the power of early intervention and strategic disability management.

A Model for High-Risk Industries

While this case study reflects one company’s journey, the lessons apply broadly: in high-risk industries where injuries can be frequent and disruptive, a structured disability management plan is essential. It not only reduces costs but also strengthens trust, retention, and workplace morale.

TeksMed’s holistic approach includes claim tracking, documentation management, employer advocacy, and full transparency, so employers never feel left in the dark.

Ready to See Real ROI?

Whether you’re managing a handful of claims or looking to overhaul your disability strategy, TeksMed can help you reduce costs, improve outcomes, and support your team from day one.

Let’s talk about how we can build a healthier, more resilient workforce—together.
Contact us today to learn more.